Contact Us

Online

Open a Breeze account online.

Buy an EastLink trip pass or open a Melbourne pass online.

Make a payment or login to your Breeze account online.

Email enquiries

Account Holders Email Enquiry

Toll Invoice/Overdue Notice Email Enquiry

Phone enquiries


If you have an enquiry or want to open a Breeze account or buy an EastLink trip pass, you can phone us on 13 LINK (13 54 65).

Breeze tag accounts, Breeze non-tag accounts, Breeze business accounts and EastLink trip passes are all now available.


EastLink service centres

If you have an enquiry or want to open a Breeze account or buy an EastLink trip pass you can visit us at one of our EastLink service centres.

  • EastLink customer centre, 2 Hillcrest Avenue, Ringwood (Melway Map 49 E 9)

    • 8am-7pm Monday-Friday
    • 9am-1pm Saturday
    • closed Sundays and Public Holidays

 

  • EastLink service centre within Frankston Visitor Information Centre, Frankston Waterfront, Pier Promenade (Melway Map 100A, A 9)
    • 9am-5pm Monday-Sunday
    • closed at lunchtimes:
      • 12noon-1pm daily
    • closed Christmas Day and Good Friday 


Business services team

The Breeze business account is now available. To find out more, please contact our Business Services team on 1300 650 478 or by emailing businessenquiry@breeze.com.au.

Other

Facsimile ... 03 9955 1401

Interpreter service ... 13 14 50

TTY ... 13 36 77

Speech to speech relay ... 1300 555 727

Mailing address

Breeze, PO Box 744, Ringwood Vic 3134

Complaints

If you have a complaint about Breeze or EastLink, please call us on 1800 118 650.

If you are not satisfied with the outcome of a complaint, you may contact the Tolling Customer Ombudsman:

 

                Tolling Customer Ombudsman Brochure (2.3 Mb)

                Tolling Customer Ombudsman Information Release Form (101.6 Kb)

The Tolling Customer Ombudsman is unable to consider any complaints relating to infringement penalty notices issued on behalf of authorities such as Victoria Police, even though the infringement may refer to an incident that occurred on EastLink. For information about infringement penalty notices issued in Victoria please contact Civic Compliance Victoria, by phone on (03) 9200 8111 or by mail to Level 1, 277 William Street, Melbourne, VIC 3000.
 

Marketing enquiries

Douglas Spencer-Roy, Manager - Strategy & Marketing, ConnectEast Group

Media enquiries

Peter DeLuca, Manager - Corporate Affairs, ConnectEast Group

Employment enquiries

Find out more about career opportunities at ConnectEast.

 

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