Customer charter

 

Through our EastLink tollway and Breeze toll payment services, ConnectEast aims at improving your journey through Melbourne's east, so you can spend more time doing the things you care about.

Our commitment to you

We believe that the key to achieving our goal is treating our customers with the utmost respect. We will:

  • Respect your time
  • Ensure your safety
  • Respect and protect your privacy
  • Respect your right to disagree with us.

 

You can download a copy of our Customer Charter and Privacy Policy:

Customer Charter (315.6 Kb)

Privacy Policy (297.2 Kb)

We provide a transparent complaints resolution process that keeps you informed about the progress of any complaint you may want to raise with us.