Contact Us
Coronavirus (COVID-19) Pandemic
To ensure the health and safety of customers and staff, the EastLink customer centre in Ringwood remains closed.
We also request that customers avoid paying with cash at any participating retail outlets, and instead pay right here on the EastLink website.
If you have an EastLink account
Please login to your account and submit your enquiry once logged in. This will ensure we can verify your identity and provide you with the best service.
If you DON'T have an EastLink account
Please use the Make Enquiry form:
Phone (customer service)
For customer service (03) 9955 1400 available Monday-Friday during business hours (closed public holidays):
- Melbourne-based call centre for EastLink accounts, toll payments and other tolling enquiries
- As with most telephone call centres, there can be call queues at busy times
- Almost everything that can be done over the phone with an operator can be accomplished using this website
Phone (road hazard reports only)
For reporting road hazards only (03) 9955 1550 available 24/7:
- Customer service for EastLink accounts, toll payments and other tolling matters is NOT provided on this phone number
- Never touch your mobile phone while driving.
Email bulletins about EastLink
Sign up for email bulletins about EastLink. Every email bulletin includes a link to unsubscribe, should you wish to do that at a later date.
