Contact Us
Unfortunately, Afterpay Touch no longer accepts EastLink payments at retail outlets. This means EastLink payments are no longer accepted by 7-Eleven stores or newsagents. This decision has been made by Afterpay Touch, which used to provide this service to EastLink customers. Details >>>
If you have an EastLink account
Please login to your account and submit your enquiry once logged in. This will ensure we can verify your identity and provide you with the best service.
If you DON'T have an EastLink account
Please use the Make Enquiry form:
Phone (customer service)
For customer service (03) 9955 1400 available Monday-Friday during business hours (closed public holidays):
- Melbourne-based call centre for EastLink accounts, toll payments and other tolling enquiries
- Call centre operators working from home in compliance with Victorian stage 4 restrictions
- As with most telephone call centres, there can be call queues at busy times
- Almost everything that can be done over the phone with an operator can be accomplished using this website
Phone (road hazard reports only)
For reporting road hazards only (03) 9955 1550 available 24/7:
- Customer service for EastLink accounts, toll payments and other tolling matters is NOT provided on this phone number
- Never touch your mobile phone while driving.
EastLink customer centre, Ringwood
The EastLink customer centre in Ringwood has re-opened:
- Opening hours are 9:30am - 4:30pm Monday-Friday (excluding public holidays).
- Face masks are mandatory inside the customer centre, and there is a limit to the number of customers permitted inside.
Email bulletins about EastLink
Sign up for email bulletins about EastLink. Every email bulletin includes a link to unsubscribe, should you wish to do that at a later date.
