Contact Us
In compliance with Victorian stage 4 restrictions, EastLink's 'walk in' customer centre in Ringwood remains closed.
Customers should also avoid making EastLink payments at participating retail outlets. Instead, pay right here on the EastLink website.
If you have an EastLink account
Please login to your account and submit your enquiry once logged in. This will ensure we can verify your identity and provide you with the best service.
If you DON'T have an EastLink account
Please use the Make Enquiry form:
Phone (customer service)
For customer service (03) 9955 1400 available Monday-Friday during business hours (closed public holidays):
- Melbourne-based call centre for EastLink accounts, toll payments and other tolling enquiries
- Call centre operators working from home in compliance with Victorian stage 4 restrictions
- As with most telephone call centres, there can be call queues at busy times
- Almost everything that can be done over the phone with an operator can be accomplished using this website
Phone (road hazard reports only)
For reporting road hazards only (03) 9955 1550 available 24/7:
- Customer service for EastLink accounts, toll payments and other tolling matters is NOT provided on this phone number
- Never touch your mobile phone while driving.
Email bulletins about EastLink
Sign up for email bulletins about EastLink. Every email bulletin includes a link to unsubscribe, should you wish to do that at a later date.
